In these conditions the seller means Sterling Pro.

The ‘Buyer is any person or persons acting on their own behalf or for a Firm or Company who enters into a contract whether written or verbal.

All orders accepted by the Seller will be subject to these Terms and Conditions of Sale.

PRICES
While every attempt will be made to adhere to our published "Price List" we reserve the right to alter or amend prices without prior notification. Prices quoted are exclusive of Value Added Tax.

CANCELLATION
The Seller will only accept cancellations as follows:

a) If the Buyer cancels after goods have left our warehouse a charge of 25% of invoice value will be levied.
b) If the goods have been unpacked by the Buyer or his Agent then the goods will be deemed unreturnable and the order cannot be cancelled.
c) An additional charge of £55+vat per item will be levied if the Seller is required to collect packaged goods from cancelled orders.
d) Special equipment ordered by the Buyer will be subject to special conditions, Please contact our sales office for further details. Cancellation will not be accepted on special orders.

DELIVERY
All standard deliveries are free of charge (U.K. Mainland).The Seller will at all times attempt to meet the Buyer’s delivery requirements, however, the Seller will not accept any liability for losses whatsoever (including food losses) sustained by the Buyer in the event of late delivery by the Seller or his Agents, delivery dates are given as guide dates only and are under no contractual agreement.

DELIVERY OF BEST SELLER ITEMS
Best Seller products have been marked with the Best Seller logo in this catalogue. The following terms apply ONLY to the items marked with the Best Seller logo.

Unpack & Site service will only be conducted where sufficient access is available and the job can be safely completed. Our drivers reserve the right to refuse to site appliances if they feel the access is insufficient or unsafe. Unpack & Site service is not available in every postcode area and we suggest that the Buyer checks the availability of this service before they confirm any orders.

Old appliances can be collected for disposal at the same time that new appliances are being delivered. A charge of £50+vat per item is levied for this service. Old appliances will only be collected if they are clean, empty, safe, and free of ice and water. Appliances that are heavily soiled, have sharp edges, broken glass or are heavily frosted cannot be collected. Scrap Collection service is not available in every postcode area and we suggest that the Buyer checks the availability of this service before they confirm any orders.

A Next Day Delivery Service is available at the charge of £25+vat per item. Unpack & Site and Scrap Collection services are NOT available on the Next Day delivery service. The Next Day service is not available in the following postcodes: IV, KW1-14, PA20+, PH8-13, PH15+ KA27-28, Scottish Islands, Channel Islands, Northern Ireland, Isle of Man, Isle of Wight.

OWNERSHIP AND RISK
From the time of delivery to the Buyer or to the assigned point of delivery, the equipment shall be at the Buyer’s risk. Ownership of the equipment shall not pass to the Buyer until payment in full has been received by the Seller.

The Buyer shall take the appropriate steps to notify any third party of the Sellers interest in the equipment and in the event of a threatened seizure of the equipment or of the appointment of a receiver or liquidator or administrator, shall, immediately notify the Seller and the Seller shall be entitled to repossess the equipment upon which the Seller retains Title from the Buyer’s premises or location.

PAYMENT
Invoices shall be paid with order or if agreed beforehand within 30 days of the date of the invoice and the Seller may charge daily interest at the rate of 4% per annum above the base Lending Rate of Barclays Bank plc on all overdue accounts.

Should the Buyer default in paying the account the Seller shall not release any equipment which has been ordered until the account together with any interest charges has been paid. The Seller reserves the right to cancel any credit facilities previously allowed.

Equipment ordered by the Buyer unless otherwise agreed will be held for 14 days from receipt of order and then invoiced. If after 30 days from date of invoice the equipment has not been collected or the account paid interest as stated above will be levied and a storage charge made.

Account terms will be reviewed once a three month probationary pro forma period has passed.

DAMAGE
It is the Buyer’s responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged the delivery note should be endorsed accordingly and the Seller notified in writing within 24 hours. Claims for damage will not be entertained on a clean signature or if signed unexamined.

WARRANTY
The Warranty cover will depend on the appliance sold. Some will be covered by the makers warranty and some by ourselves. This will be made clear at the time of purchase.

Any loss or damage to consumables caused by a failure of the equipment is to be the responsibility of the Buyer and should be covered by the Buyer’s insurance.

WEEE DIRECTIVE
UK WEEE Regulations (SI2006/3289 Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation).

Future WEEE: The Seller sells its products either retaining the Producer’s obligations under the WEEE Regulations or with our customer taking on those responsibilities. In either case the customer must clearly state which of these options he requires and this must be documented.

The Seller will confirm this option on its order acceptance documentation. The customer must agree to disclose this agreement to any subsequent purchaser(s) of this equipment, as required by the regulations.

Historic WEEE The purchaser agrees to absolve The Seller from its obligations under the UK WEEE Regulations which require The Seller to be responsible for financing the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005, where a similar new product is being purchased.

The Company undertakes the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005 (or outside the scope of the WEEE regulations) subject to payment of its current disposal fees.

FORCE MAJEURE
The Seller shall not be liable in respect of any breach of contract due to any cause beyond his reasonable control including Act of God, inclement weather, flood, lightning or fire, industrial action or lockouts, the act or omission of Government, highways authorities, other competent authority, war, military operations or riot, or the act or omissions of any party for whom the Seller is not responsible.

APPLICABLE LAW
Any contract shall be deemed to be made in England according to English Law and subject to the jurisdiction of the English Courts.