Troubleshooting
Problem: Compressor will not start
Solution: Use voltmeter to checkÂ
Solution: Use ohmmeter to check for continuity
Solution: Replace defective component
Solution: Measure ohmic resistance of main and auxiliary winding using ohmmeter. Compare with correct values
Solution: Change compressor
Solution: Repair or replace the contacts
Solution: Check wiring diagram and correct
Solution: Replace fuse or reset circuit breaker
Solution: Plug in power cord
Solution: Set controller to lower temperature
Solution: Wait for defrost cycle to finish
Problem: The temperature is too cold
Solution: Set to warmer position and check if the compressor stops according to controllers operating range.
Solution: Check the insulation of the thermostat. If problem persists, change the thermostat
Solution: Change the control. Check amperage load
Solution: Determine correct control and replace
Problem: The temperature is not cold enough
Solution: Adjust to colder setting
Solution: Clean condenser
Solution: The unit must not be near stoves, walls that are exposed to the sun, or places that lack sufficient air flow
Solution: lf there is air in the system, purge and recharge
Solution: Check temperature control, refrigerant charge, and defrost mechanism. Remove all ice manually and start over
Solution: Locate exact point of restriction and correct
Solution: The shelves must never be covered with any type of plastic or other material that will block the circulation of cold air within the refrigerator.
Solution: Advise user to decrease if possible
Solution: Advise user not to put in products that are too hot
Solution: Check to see if condensation or ice crystals have formed on the suction line. If so, charge with the correct amount of gas.
Solution: Find the location of gas leak in order to seal and replace the defective component. Change the drier. Perform a good vacuum and recharge unit.
Solution: Check electrical connections and make sure that the fan blade isn’t stuck. Replace the fan motor if it doesn’t work.
Solution: Re-arrange product to allow for proper air flow. Make sure there is at least four inches of clearance from evaporator.
Solution: Replace fuse or reset circuit breaker.
Problem: Electrical Shocks
Solution: Check for appropriate insulation on the connections of each component.
Problem: Noise
Solution: Check if the noise goes away after you level the refrigerator
Solution: While the compressor is working, check to see if metal parts are in contact with one another and/or if the screws that fasten the condenser are tightened
Solution: Check if the fans are securely fastened. Also, check if the fan blades are loose, broken or crooked. If so, change the faulty blade.
Solution: If the noise persists after all other measures have been taken, it may be originating from the compressor.
Solution: Locate and tighten loose part(s)
Problem: Extreme condensation inside the refrigerator
Solution: Set the controller to a warmer position & check to see if compressor stops as should.
Solution: This type of occurrence is caused by local climatic conditions and not by the refrigeration unit.
Solution: Check the door and/or the magnetic gasket. Adjust the door hinges if needed; replace the gasket if broken.
Solution: The unit must not be near sources that produce too much heat.
Problem: No illumination (Glass door models only)
Solution: Press the light switch to “on” position
Solution: Inspect all connections
Solution: Replace the damaged component.
Condensing unit runs for long periods of time
Solution: Advise user to leave adequate time for products to cool down
Solution: Advise user to ensure doors are closed when not in use and to avoid opening doors for long periods of time.
Solution: Ensure gaskets are snapped in completely. Remove gasket and wash with soap and water. Check condition of gasket & replace if necessary
Solution: Clean condenser coil
Solution: Unplug unit and allow coil to defrost. Make sure thermostat is not set too cold. Ensure that door gasket(s) are sealing properly. Select manual defrost and ensure system works.
If you need any assistance for have any questions our team can be contacted on our Customer Care page.